Shipping & Return Policy
Shipping
Welcome to Renvin Antique Gallery! We're delighted to have you as a customer and want to ensure a seamless shopping experience for you. Our Shipping Policy outlines the details of how we handle shipping for our antique treasures.
1. Shipping Rates:
Due to the unique nature of our antique items, shipping rates may vary based on the size, weight, and destination of your order. To provide you with accurate and personalized shipping rates, please contact our customer service team. You can reach out to us via email at customerservice@renvinantiquegallery.com or through our Contact Us page.
2. Shipping Time:
Once your order is confirmed, our team will carefully pack your antique items to ensure they are protected during transit. Shipping times may vary depending on your location and the shipping method chosen. We will provide you with an estimated delivery time upon confirmation of your order.
3. Shipping Carriers:
To cater to your preferences, we offer flexibility in choosing the shipping carrier for your order. Whether you have a preferred shipping company or want recommendations based on your location, we are happy to accommodate your needs. Contact our customer service team to discuss your preferred shipping carrier.
4. International Shipping:
For international orders, additional customs duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer. Please check with your local customs office for more information.
5. Tracking Your Order:
Once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can use this information to stay updated on the status of your shipment.
6. Contact Us:
For any shipping-related inquiries, questions about rates, or assistance in choosing a shipping carrier, please feel free to reach out to our customer service team. We are here to help and ensure that your antique treasures reach you in perfect condition.
Email: customerservice@renvinantiquegallery.com
Contact Us Form: Renvin Antique Gallery - Contact Us
Thank you for choosing Renvin Antique Gallery. We look forward to assisting you with your antique acquisition and ensuring a smooth shipping process.
Return
We appreciate your choice in selecting Renvin Antique Gallery for your antique acquisitions. Our Return Policy is designed to ensure your satisfaction with our products. Please read the following guidelines carefully, and feel free to contact our customer service team if you have any questions or concerns.
1. Eligibility for Returns:
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Antique items must be handled with care and returned in the condition they were received to qualify for a refund.
2. Initiating a Return:
To initiate a return, please contact our customer service team via email at returns@renvinantiquegallery.com or through our Contact Us page. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
3. Return Authorization (RA) Number:
All returns must have a valid RA number to be processed. This number helps us track and expedite the return. Please write the RA number clearly on the outside of the package you are returning.
4. Shipping the Return:
Customers are responsible for the cost of return shipping. We recommend using a reliable shipping method with tracking to ensure the safe return of the item. Renvin Antique Gallery is not responsible for items lost or damaged during the return shipping process.
5. Inspection and Refund:
Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria. If the return is approved, a refund will be issued to your original payment method. Please note that shipping fees are non-refundable.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide instructions for returning the item at our expense.
7. Non-Returnable Items:
Certain items, such as custom orders or personalized items, may not be eligible for return. Please contact our customer service team for clarification on specific items.
8. Contact Us:
If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team:
Email: customerservice@renvinantiquegallery.com
Contact Us Form: Renvin Antique Gallery - Contact Us
Thank you for choosing Renvin Antique Gallery. We are committed to providing you with exceptional service and ensuring your satisfaction with our antique treasures.
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