FAQ
Welcome to the Renvin Antique Gallery FAQ page, designed to address common queries and provide you with valuable information about our products and services.
How can I place an order?
To place an order, simply browse our catalog, select your desired items, and add them to your cart. Follow the checkout process, providing the necessary information, and complete your purchase securely.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, debit cards, Paypal, and other secure online payment options. For more details, visit our Payment Methods page during checkout.
Can I modify or cancel my order after placing it?
Once an order is confirmed, modifications or cancellations may not be possible. Please contact our customer service team immediately for assistance.
How are shipping rates calculated?
Shipping rates are calculated based on the size, weight, and destination of your order. For accurate rates, please contact our customer service team before completing your purchase.
What is your return policy?
Our return policy allows returns within 30 days of delivery for eligible items. Please review our detailed Return Policy page for more information and initiate returns by contacting our customer service.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track the progress of your delivery on the respective carrier's website.
Do you offer international shipping?
Yes, we offer international shipping. Please note that additional customs duties and taxes may apply. Check our Shipping Policy for more details.
How do I contact customer service?
You can reach our customer service team via email at customerservice@renvinantique.com or through our Contact Us page.
Are the antique items authentic?
Yes, all our antique items are carefully sourced and authenticated. We strive to provide accurate descriptions and high-quality images to showcase the authenticity and uniqueness of each piece.
Do you offer gift wrapping services?
At the moment, we do not offer gift wrapping services. However, our carefully curated antique items make for exceptional and unique gifts.
For any other inquiries or specific questions not covered here, feel free to contact us. We're here to assist you on your journey through the world of antique treasures at Renvin Antique Gallery!
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